Toys"R"Us

Contacts

Price level:
Moderately

Address:
2600 Rockwood Avenue, Calexico, CA 92231
Get directions

Website:
stores.toysrus.com

Phone number:
+1 760-357-4709

Categories:
Establishment  

Suggest update

Reviews about Toys"R"Us

• Margarita Romero

  Aug, 08 2018
  ★ ☆ ☆ ☆ ☆
  I have never in my life felt the need to file a formal complaint for the terrible customer service in any store. But the recent experience I had at the Calexico Toys R Us has been one of the most time consuming and tiring situations. And when I approached the General Manager, Salvador Valdivia, who was the person who created a mess of our credit card account information and our rewards card information, he simply refused to accept that he had made mistakes and most importantly, he refused to take the time to help us resolve the issue. He threw a piece of paper at us and walked away in anger and said he would not help us.
  
  My recent purchase was of $500.00 and I spend thousands of dollars in that store every year, and with that purchase I decided to open up a credit card account. I think most of the employees are fantastic and I love their in-store events but if I have to return my purchases, cancel my credit card account, and stop shopping there, I will.
  I am going to take the time to write a detailed letter of the situation and his horrendous and embarrassing behavior and I will send it to all contacts available as well as call all the people in corporate I must talk to.
  
  I would also like to say that the employee, Karla Fernandez, was extremely helpful, patient, and did the manager's job when he failed at it.
  
  Transaction information:
  Store # 5658
  Reg. 09
  Cashier: 1502851
  Trans #5263:6
  Date: 11/12/17
  Time: 10:10am

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